SHIPPING POLICY

Glowette Studios ships orders to customers using trusted shipping and fulfilment partners.

Processing Times

Orders are usually processed within [insert processing time, e.g. 1–5 business days].

During busy periods, sales, public holidays, supplier delays, or high order volumes, processing times may be longer.

Shipping Times

Estimated delivery time is usually [insert delivery estimate, e.g. 7–21 business days], depending on the product, supplier, courier, and destination.

Delivery timeframes are estimates only and are not guaranteed.

Shipping may be affected by:

• Courier delays
• Supplier delays
• Customs delays
• Public holidays
• Weather events
• High order volumes
• Incorrect address details
• Unexpected stock delays

Glowette Studios is not responsible for delays outside of our control once an order has been processed or shipped.

Separate Packages

Some items may ship separately depending on supplier, stock location, or fulfilment partner. This means your order may arrive in more than one package and at different times.

Tracking

Tracking information will be provided where available. Please allow time for tracking updates to appear after dispatch.

Incorrect Address

Customers are responsible for entering the correct shipping address at checkout.

Glowette Studios is not responsible for orders lost, delayed, returned, or delivered incorrectly due to wrong or incomplete address details provided by the customer.

If an order is returned due to an incorrect address, the customer may need to pay additional shipping fees for the order to be resent.

Lost or Stolen Parcels

Once a parcel is marked as delivered by the courier, Glowette Studios is not responsible for stolen, missing, or misplaced parcels.

If your parcel says delivered but you have not received it, please check around your property, ask household members/neighbours, and contact the courier directly.

We will help where possible, but we cannot guarantee replacements or refunds for parcels marked as delivered.